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Open the surat303 Privacy Policy first

The surat303 Privacy Policy explains how we collect, use and protect details connected with your account, wallet checks and device access in Indonesia.

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REQUEST A RESPONSE

Contact us about stored account data

A clear contact path helps you ask what we hold, why we hold it or how to correct an account detail. Start from the support route linked near the account and cashier areas, then include the phone number connected with your profile and a short description of the request. We may ask for an account step to confirm identity before discussing private records. Keep payment receipts ready when your question involves DANA, QRIS or a bank transfer.

Team online

Access request

Ask us to identify the personal details connected with your surat303 account. We may request your verified phone number and a recent account step before sending any private record or explaining how the data is used.

Correction path

If your phone detail, wallet reference or profile entry is incorrect, contact our support route with the affected field. A DANA, OVO or GoPay receipt can help us locate the correct account record without exposing unrelated data.

Privacy question

For questions about cookies, device access or a QRIS transaction reference, send the request through the policy contact path. We will use the details you provide to find the relevant record and explain the next account step.

HOW WE HANDLE DATA

Explore the policy behind account security

Privacy is handled through practical account controls rather than a single promise. We separate login details from payment references, use verification before discussing private records and review device signals when an access…

Account details

We collect details needed for account access, such as your phone number, verification state and login activity. These fields help us connect the right person to the right profile when you return from a mobile browser or desktop device.

Wallet references

A DANA, QRIS, OVO, GoPay, bank transfer or virtual account record can include a reference, amount status and time marker. We use those details to match a cashier event and investigate a missing or pending account entry.

Cookies and sessions

Cookies may keep a session active, remember a language choice or help us understand whether a login page loaded correctly. You can manage browser cookie settings, although changing them may require another verification step on the next visit.

Device checks

We may record browser, device and security signals around login attempts. This helps us spot an unusual path before private account data is shown, including when you switch from a phone used for QRIS to a desktop browser.

Retention period

We keep a record only for the period connected with its stated purpose, account security, dispute handling or a legal requirement. When a record is no longer needed for those reasons, our retention process can remove or separate it.

Change or deletion

Send a request through the privacy contact route if you want a correction, a copy of relevant data or deletion where available. We first confirm account ownership, explain any restriction and tell you what happens to linked payment records.

Check answers about Privacy Policy

These Privacy Policy answers address the questions you may have before opening an account or checking a wallet status. We keep each response tied to a real account action, such as phone verification, a mobile login, a QRIS reference or a request sent through support. If your situation is not covered, contact us with the smallest amount of personal detail needed to locate the record.

The surat303 Privacy Policy covers account details, phone verification, login and device signals, cookies, payment references and requests made through support. It explains why we use each category, how retention works and how you can ask for access or correction.

Phone verification helps connect an account request with the correct profile and supports security checks before private data is discussed. We may use the verification state when you log in from a new device or ask about a DANA or QRIS record.

Yes. The Privacy Policy covers payment references connected with DANA, QRIS, OVO, GoPay, bank transfer and virtual account activity. We use a reference and status detail to match an account event, investigate a missing entry and answer a payment question.

Use the privacy contact path and include the phone number linked to your account plus the type of record you want to access. We may confirm ownership before responding, so do not send a password or unrelated payment credentials.

Yes, you can request a correction when a profile field, phone detail or payment reference is inaccurate. Tell us which entry needs attention and provide a safe account identifier. We will verify the request and explain the change or any restriction.

The Privacy Policy allows cookies to support sessions, remember selected settings and identify loading problems. On a mobile browser, changing cookie permissions may sign you out or require phone verification again before the account page and its policy links appear.

Where local law permits, you can ask whether a personal record may be deleted or separated from active use. We first check account ownership and any unresolved security, payment or legal need, then explain which records can be removed.

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