Reference

Open your Legal terms before joining

surat303 Legal terms explain how we handle account access, local wallet records and requests from you before you open an account.

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surat303 Open your Legal terms before joining
CONTACT ROUTES

Contact us about Legal questions

A clear contact path helps you resolve a Legal question without sending account details through an unverified route. Start from the signed-in account help area and describe whether your question concerns access, a wallet record, data use or a policy change. Include the transaction reference when your request involves DANA, OVO, GoPay or QRIS, and remove passwords or one-time codes from any message.

Team online

Account access

Use the account help path when phone verification, sign-in details or a Legal access question blocks your next step. We can identify the relevant account process without asking you to send a password or one-time code.

Payment records

For a DANA, OVO, GoPay or QRIS question, include the receipt reference and the date shown in your wallet. We use those details to locate the record and explain its status without requesting unnecessary personal data.

Policy requests

Ask through the same signed-in support route when you want a copy of your stored details, a correction or clarification of a Legal clause. State the exact request so we can send it to the appropriate contact path.

DATA PRACTICE

Protect your account through clear policy

Legal handling is practical: we connect account activity to the details needed for access, payment matching and support, rather than treating every request as the same.

Data collected

We may use account details, phone verification results, device session data and payment references to operate the account and answer Legal requests. We ask for information connected to a stated account purpose rather than unrelated personal details.

Cookie choices

Cookies or similar browser storage can keep a session active and remember a policy choice. You can manage browser storage through your device settings, although removing it may require you to verify the account again.

Account security

Phone verification helps connect access to the correct account. Do not share passwords or one-time codes, and tell us through account help if an unfamiliar device session or wallet reference appears in your account history.

Record retention

We retain account and payment records for the period needed to operate the service, resolve disputes and meet applicable Legal duties. A retention question can be sent through support with the relevant account reference.

Change requests

You can ask us to correct an inaccurate account detail or explain how a record is used. Include the specific field or transaction reference; we may need phone verification before changing information tied to access.

Policy contact

For a Legal request, use the signed-in account help route and identify the subject as access, data, cookies, retention or payment records. We use that label to direct your request to the right team.

Find answers about surat303 Legal terms

These Legal answers address the questions we expect before an Indonesian account is opened or reviewed. They explain local-law wording, account verification, wallet records, browser data and the route for requesting changes. If your situation is different, send the specific question through account help so we can assess the relevant policy passage.

The Legal policy covers account access, phone verification, permitted payment references, cookies, data handling, record retention and contact requests. It also explains that access depends on local law, so the applicable terms may vary according to your location.

Yes. Open the Legal page from the mobile browser account path before entering the lobby. The same policy wording is available on desktop, and where local law permits, you can read it before connecting DANA, OVO, GoPay or QRIS.

Phone verification helps us connect a person to the correct account and reduce mistaken or unauthorised changes. If verification stops access, use account help rather than sending a code in a message; we will explain the next approved account step.

The policy allows us to use payment references to match a transaction with your account and respond to a status question. Keep the wallet receipt or QRIS reference, but do not send a password, one-time code or unrelated personal document.

Yes. Send a correction request through the signed-in support route and name the exact account field or payment reference involved. We may ask for phone verification before changing details that control access or connect an account to a transaction.

We keep account and payment records for the period needed to run the account, handle disputes and meet applicable Legal duties. If you need a retention explanation for a particular record, include its reference when contacting account help.

Note the heading or sentence you do not understand and send it through account help with your account reference. We can clarify the wording and identify whether it concerns access, cookies, payment records, data use or another Legal subject.

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